Effective Date: 08/2026

Refund & Cancellation Policy

New Memberships: if entirely unused, you may cancel within 7 days of purchase for a full refund. Once you've used your membership, even once, or once 7 days have passed, whichever comes first, that payment is final.

Ongoing Recurring Memberships: you may cancel at any time. Cancellation stops future billing, but you will not receive a refund for any part of the current billing period already paid, whether or not you've used it. Including mid-month cancellations. You'll retain access through the end of the period already paid for.

Packages (session bundles): packages are sold as a single, indivisible unit at a bulk-discounted rate below our standard dropin rate. If you have not used any session, you may cancel within 7 days of purchase for a full refund. Once you use your first session — or once 7 days have passed, whichever comes first — the package is final and remaining sessions are not refundable in cash, except as described below.

Outside these windows, fees are non-refundable in cash except as required by Massachusetts law (see below). We're glad to offer credit, transfer to another individual, or a hold instead — contact hello@skyboundgym.com to arrange it.

CONSUMER'S RIGHT TO CANCELLATION

YOU MAY CANCEL THIS CONTRACT WITHOUT ANY PENALTY OR FURTHER OBLIGATION BY CAUSING A WRITTEN NOTICE OF YOUR CANCELLATION TO BE DELIVERED IN PERSON OR POSTMARKED BY CERTIFIED OR REGISTERED UNITED STATES MAIL WITHIN THREE (3) BUSINESS DAYS OF THE DATE OF THIS CONTRACT OR THE DATE OF YOUR RECEIPT, TO: SKYBOUND FITNESS LLC, 130 PLEASANT ST, MALDEN, MA 02148.

(As a courtesy we also accept notice by email to hello@skyboundgym.com within this window, though certified/registered mail or in-person delivery is what Massachusetts law requires.)

ADDITIONAL RIGHTS TO CANCELLATION

YOU OR YOUR ESTATE MAY ALSO CANCEL THIS CONTRACT FOR ANY OF THE FOLLOWING REASONS:

• IF, UPON A DOCTOR'S ORDER, YOU CANNOT PHYSICALLY OR MEDICALLY RECEIVE THE SERVICES BECAUSE OF SIGNIFICANT PHYSICAL OR MEDICAL DISABILITY FOR A PERIOD IN EXCESS OF THREE MONTHS;

• IN CASE OF YOUR DEATH;

• IF THE SERVICES ARE NOT AVAILABLE BECAUSE SKYBOUND FITNESS FAILS TO OPEN A PLANNED LOCATION, PERMANENTLY DISCONTINUES OPERATION, OR SUBSTANTIALLY CHANGES ITS OPERATION;

• IF YOU MOVE YOUR RESIDENCE OR PLACE OF EMPLOYMENT MORE THAN TWENTY-FIVE (25) MILES FROM SKYBOUND FITNESS OR A SUBSTANTIALLY SIMILAR STUDIO THAT WILL ACCEPT THIS OBLIGATION.

We may require reasonable evidence of the reason for cancellation (for example, a doctor's note explicitly stating the disability exceeds three months, or documentation of your new address). If you cancel for one of these reasons, we will refund the remaining balance within 15 days of our receipt of your written notice with supporting evidence. The value of services already used will be calculated at our standard single-session drop-in rate, rather than the discounted package rate. This right applies regardless of the general refund windows above.

To request cancellation, email hello@skyboundgym.com or write to Skybound Fitness LLC, 130 Pleasant St, Malden, MA 02148, with your name, purchase details, and reason for cancellation.